One of the knock-on effects of the pandemic is the way it has accelerated many trends that have just taken hold in the world of work, such as telemedicine and a greater emphasis on worker mental health and well-being. Brokers have had to pivot and adapt quickly to provide clients with the right solutions at the right time…
One of the knock-on effects of the pandemic is the way it has accelerated many trends that have just taken hold in the world of work, such as telemedicine and a greater emphasis on worker mental health and well-being.
Brokers have had to pivot and adapt quickly to provide clients with the right solutions at the right time. Steve Love, CEO, SolePro, is among six brokers recognized as 2022 Workers’ Compensation Power Brokers for their achievements in guiding clients through the new landscape.
Risk & Insurance® spoke to Love about his journey through the industry, the impact of the pandemic and the birth of his company, SolePro.
Risk & Insurance: What drew you to a career in brokerage?
steve love I studied psychology in school and decided it wasn’t for me.
My father worked in the management of a large insurance company. I knew a lot of people in the industry and they all looked like they were going to be successful, so I said, “I can do this!”
R&I: What are the biggest differences in how customers are approaching their worker compensation programs since the pandemic began?
SL: The problem of work from home is the biggest problem and related precautions for the people who come to the office.
R&I: Can you tell us something about SolePro? What was the emergence of this Insurtech platform for clients, what does it do and how has it helped clients since its inception?
SL: SolePro — it’s a fantastic solution to a big problem of writing compensation for small workers. It’s simple and very effective.
SoleX is a minimum premium policy coupled with a 24 hour accident insurance policy. It’s instant coverage with no waiting, no mid-exams, no AR carrier switching — and all online. We can instantly translate into any language.
Solo I is owner-managed. It’s the same quick and easy online process that policyholders can do on their phones.
Plus is regular workers’ compensation insurance [policy] for employers with employees in 43 states.
R&I: Who do you think were some of your greatest mentors and why?
SL: I’ve had many mentors, but an old friend in the industry once told me two things that I will never forget that helped me so much.
First, learn how to say “no.” Understand that you cannot do everything for everyone.
Second, do the worst things first – do the worst things you have to do that day first, then it’s over and you don’t have to think about it anymore. Good advice.
R&I: What work achievement are you particularly proud of?
SL: The job achievement I’m most proud of? Easy. That many of my employees have been with me for 10, 15 and 20 years!
I couldn’t have achieved much without her.
R&I: What advice would you give to young professionals entering the workers’ compensation brokerage industry?
SL: My advice to young professionals entering the workers’ compensation recruitment industry – come on!
It’s a great industry and we need young people.
You can work in any segment you want. If you enjoy fishing or hunting, specialize in these programs. Build relationships and have fun. The longer you stay, the better it gets! &
Read more about the 2022 Workers’ Compensation Power Broker winners and their techniques, interests and brokerage skills in Risk & Insurance‘s Q&A series.